Water Softeners & Filters FAQs

How do I treat my water?

How do water softeners work?

What is your return policy?

Do you offer world wide shipping?

Do you offer any specials?

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How do I treat my water?

There are a wide variety of water treatments available dependent on the water issues you have. We provide water treatment solutions for everything from iron removal to acid neutralizing. Understanding the cause of your water issue will help you determine the correct water treatment plan. We offer free water testing, send us a sample of your water and we will give provide you with the results and suggested water treatments. If you already know what your water issue is, our Water Treatment Info section can point you in the right direction. If you need additional information feel free to contact us.

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How do water softeners work?

Water softeners remove hardness from water by using a process known as ion exchange. The water softening process includes six different cycles: service, backwash, brine draw, slow rinse, fast rinse, and refill. For more in depth information about the water softening process including the different cycles visit our How Water Softeners Work section.

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What is your return policy?

Water Softeners & Filters only accepts returns with a return merchandise authorization (RMA) number. For instructions and the complete explanation of our return policy please visit our return policy on our customer service page.

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Do you offer world wide shipping?

Water Softeners & Filters ships to over 220 countries world wide. Learn more about our international shipping on our Shipping Policy page.

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Do you offer any specials?

We offer all of our products at great prices, but we frequently offer specials to our customers. Visit our Specials page to see our current specials.

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Grains Per US Gallon (GPG) Calculator

Please enter your milligrams per liter (mg/L) amount below to calculate your required GPG.